Returns and Exchanges Policy

 

 

 

If you are not 100% satisfied with your purchase from Reckless Race Concepts you can exchange or apply for a refund within 30 days of receiving your purchase. To be eligible for a refund or exchange, your item must be unworn, unwashed and in the same condition that you received it in with all original tags attached. To complete your return, we require a receipt or proof of purchase throw an order number to confirm your purchase. It is up to the customer to send and pay for any returns. We recommend the you use registered mail or express postage so you can track your item as we are not responsible for lost goods on return.

Once we receive your item and inspect it, we will send you an email to notify you that we have received your return item. We will also notify you of your approval or rejection of your refund/exchange. If your approved then your refund/exchange will be processed. If refund is warranted, we will transfer your payment back to the payment method you used being PayPal or credit card.

Other Details for Returns/Exchanges

- Product Changes are subject to availability

- No Exchanges or Refunds on Clearance Items

Faulty Items

If you have received a faulty item that is not fit for use, you will be refunded or the item will be replaced. Please not that faulty goods does not apply ti items that have been damaged due to wear and tear or been involved in an accident. Items will also not be considered faulty if the care instructions have not been followed correctly. 

Our mailing address is:

14 Manuka St, Torquay Victoria, Australia, 3228

Please contact us HERE if you have any questions.